"A credit to the NHS."

About: Heartlands Hospital

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One of my sisters, aged 84 and very seriously ill, spent her last 18 days in Heartlands Hospital in April 2013. Prior to her admission I was greatly concerned about the quality of care she might receive because another relative many years ago had undergone a minor operation there which in my opinion was grossly negligent. However, my sister's family and her many friends cannot speak too highly of the care she received: the consultants, the bereavement team and in particular the staff of Ward 5 were a credit to the NHS.

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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