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Broken arm

Story from nhs.uk

"Broken arm"

About: Croydon University Hospital

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I came in to Croydon University Hospital with a broken arm,they did an x-rey,but nothing else,and just sent me home like that,they didnt even give me painkillers even though i was in horrible pain. All they did was said that i should expect a call from different hospital from 7am to 8pm. As I didnt receive any calls till 6pm so I went to the referred hospital myself with my sister and girlfriend and found out no one filed anything to the wright hospital. so i had to do all the procedure again (waiting in e&a for 3.5h and doing my x-ray again) . Only then i got an appointment for the next day and my operation is only next week. if Croydon University Hospital would have filed my case to the hospital referred i would have had my operation earlier and wouldnt be in so much pain right now. I would never offer anyone to go to the Croydon University Hospital,since the staff doesnt seem to care about their patients. this would be my last choice.

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Responses

Response from Croydon Health Services NHS Trust 10 years ago
Croydon Health Services NHS Trust

Submitted on 29/07/2013 at 16:53
Published on Care Opinion at 20:41

Thank you for getting in touch with us about your treatment by our services. We are very sorry that your experience with us was not satisfactory and that you did not receive the high quality care you rightly expected.

We are very concerned about the issues that you raise, and we will be looking into what happened to you to make sure that it does not happen again. It would be very helpful if you could contact our Patient Advice and Liaison Service team so that we could get more details of when you came to see us and to help us identify what steps we can take to improve our service. You can contact them on 020 8401 3210 or email TalkToUs@croydonhealth.nhs.uk.

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Response from Croydon University Hospital 10 years ago
Croydon University Hospital

Submitted on 29/07/2013 at 17:56
Published on nhs.uk on 30/07/2013 at 04:00

Thank you for getting in touch with us about your treatment by our services. We are very sorry that your experience with us was not satisfactory and that you did not receive the high quality care you rightly expected. We are very concerned about the issues that you raise, and we will be looking into what happened to you to make sure that it does not happen again. It would be very helpful if you could contact our Patient Advice and Liaison Service team so that we could get more details of when you came to see us and to help us identify what steps we can take to improve our service. You can contact them on 020 8401 3210 or email TalkToUs@croydonhealth.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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