"Unhappy!"

Anything else?

I was referred by my optician to attended ophthalmology. My GP did my referral 12 weeks ago as an urgent referral. Working in the NHS, I don't usually have a bad thing to say but as mentioned in previous reviews, it was very difficult to get through to discuss an appt with a member of staff. I gave up after trying a few different numbers and awaited my letter. I received my letter a week before my appt was made for. The letter only stated the date, time of my appt and where to go. The consultant was named on my letter, but I know it's not usually the case to see the top class consultant at appts like this! I attended my appt 15 mins early and granted i was seen straight away to have my eyes checked. 30 minutes later I was called in to see the doctor to which they applied drops in my eye. With 2 small children, I was lucky I had my partner waiting in the car with them as I was told I wasn't allowed to drive. If I'd have attended on my own I would have been sent away to start the referral process again! I was rather disappointed that I wasn't told any information about what my appt would entail. I questioned the doctor to which they replied "please complain to the staff, I have told them many times to write a quick sentence when sending out the letter" to which I did and was told oh I'm sorry I'm glad you had somebody with you though! Maybe rethink the process and type an extra 2 lines to say please make sure you have somebody with you as you will not be able to drive for a few hours after your appt. I hope I don't have to wait a further 12 weeks for a Specialist appt as a working mum of 2 it's difficult to get childcare should I need further assements/treatment and require longer than a weeks notice!