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compliment first class

Story from nhs.uk

"compliment first class"

About: North Tyneside General Hospital

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You get a lot of complaints so this is my experience of a emergency call out. Paramedics , A very quick response and they couldn't have been more thoughtful and gentle reassuring me at all times. A-E were also kind and caring particular one young lad. Next was ECU and again suburb and quick attention diagnosing a mini stroke and had all the relevant checks. Finally ward 22 they were marvellous really good attentative, and the food was good Many thanks

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Response from North Tyneside General Hospital 10 years ago
North Tyneside General Hospital

Submitted on 25/07/2013 at 23:54
Published on nhs.uk on 27/07/2013 at 04:00

Dear Mr. Curry, I do hope you are recovering well at home following your recent admission. Thank you for your very kind words and for taking the time to share your positive experience of our care. We know that stroke is a medical emergency - I am delighted that, at every stage, the diagnosis and care you needed was provided in a timely way. I am equally pleased that all staff responded with kindness and compassion at what must have been a frightening time for you. Ensuring that all our patients experience the kind of care that you describe is something that our staff continually strive to achieve. I will make sure that your comments are passed on to the teams involved. Thank you also for remembering our catering team with your positive feedback about the food. They are most welcome. With every best wish, Annie Annie Laverty - Director of Patient Experience.

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