"Ward 14....fundimental care of elderly lacking....."

About: Darlington Memorial Hospital

Anything else?

Clearly need training on 'Dignity in Care'...wondering if they even know about the campaign....fundimental care not currently being delivered effectively to elderly service users. Not doing routine obs, feeding, monitoring fluid intake or checking that elderly patients are eating.....some lovely staff however but on the flip side the attitude of some is well below what I would expect...basic communication skills are lacking.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your experience on Ward 14 at Darlington Memorial Hospital. I am unsure from your comment as to whether you are referring to your own care or that of a relative/friend. I am very sorry to hear that you were unhappy with your experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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