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Care Opinion

Podiatry Park house

Posted By LAM

"Podiatry Park house"

About: Adult Specialist Services / Podiatry

(as a staff member posting for a patient/service user),

Service from Podiatry Practitioners is, and always has been, excellent.

Booking service has been abysmal as long as I can remember - every receptionist appears to have a different system. And they are all delighted to say they are fully booked.

My wife is 75 years old and I am 79 years old. Both of us are considered by pension credit advisors to be severely disabled - and receive severe disabled allowance.

On two occasions we have been told we cannot have a double appointment and for this visit I was told only myself could come. After calling in to sort out the problem we were given a joint appointment 1 day later.

A pathetic booking service!

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Responses

Response from Vanessa Briscoe, Divisional General Manager - Specialist Services, Health Partnerships - Nottinghamshire Healthcare 10 years ago
We are preparing to make a change
Vanessa Briscoe
Divisional General Manager - Specialist Services,
Health Partnerships - Nottinghamshire Healthcare

Submitted on 24/07/2013 at 09:34
Published on Care Opinion on 25/07/2013 at 08:26

Thank you for taking time to post your comment. I am very sorry that you have experienced problems with getting appointments It is unacceptable that you are unable to get an appointment on the same day for you and wife. I have instructed the Head of Service to make more clinic appointments available at Park house. We are able to offer appointments at other sites if that is more convenient for you.

We are changing the way the appointments are booked to enable patients to have more choice and availability.

In the short term if you have any more problems getting an appointment please contact the podiatry department on 01623 785208.

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Response from Nottinghamshire Healthcare 10 years ago
We have made a change
Nottinghamshire Healthcare

Submitted on 19/09/2013 at 14:23
Published on Care Opinion at 14:35

As a direct response to comments received on patient opinion I am pleased to say we are currently trialling a new appointment system at Park House which will run for at least 9 months. The new system started on the 9th September ‘13 and we have received positive feedback so far.

Vanessa Briscoe

General Manager

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