"Extremely Rude Staff - Dread having to visit again..."

About: Cumberland Infirmary

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I often need to visit this a and e department because of my employment. The staff seem to have signed an agreement to be as collectively unhelpful, obstructive and rude as they can possibly be (to keep patients at bay perhaps?) Patient treatment rooms often dirty, bloodstained, soiled and staff seem genuinely disinterested in anything except talking with each other, staring blankly and arbitrarily at computer monitors behind the nurses station and actively ignoring visitors to the department. I have been in regular contact with this unit for years and its never been any different. I feel so sorry for any patient who has to visit these people for their so-called 'care'.

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Story from NHS Choices

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Response from Cumberland Infirmary

Thank you for posting your feedback on the NHS Choices website and we are sorry that your experiences of the A & E Department have not been good. We are looking into this with the Head of Nursing for this area.

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