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Waiting times - A & E

Story from nhs.uk

"Waiting times - A & E"

About: St Mary's Hospital (HQ) (London)

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Quite dissappointed with the waiting times at A & E. For a hospital that treats a lot of patients. This has by far been the longest. I saw people critical / non critical get served before me. There is no transparency on waiting times and the appointment staff seems to run off every now and then. And seem to have little or no concern for patients. It's been more than 2 hrs since I have been here. Is this the average waiting time?

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Responses

Response from St Mary's Hospital (HQ) 10 years ago
St Mary's Hospital (HQ)

Submitted on 07/08/2013 at 10:52
Published on nhs.uk on 08/08/2013 at 04:00

Patients Advice and Liaison Service (PALS) are very sorry to hear about your less than satisfactory experience in A&E department at Charing Cross hospital. PALS would like to take the opportunity with the Service Managers in A&E to offer a response to your complaint. To aid the Service Managers in their investigations, we would be grateful if you could kindly contact PALS on 0203 313 0088 to discuss this matter further

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