"urology dept"

About: Broomfield Hospital

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I have had quite a few appointments now at this dept its ok but i find the the receptionist very rude its not the first time either. I visted this dept last week and i got to the reception desk and the receptionist was on the phone she seemed to talking to friend and she knew i was standing waiting but she continue on her conversation for around 15 mins, when she had finally finshed she looked up at me and said yes she did not say sorry or anything i felt really annoyed . You do not come to hospital to be treated like you shouldnt be there or an inconvenice to the recepitionist . I must say the other staff were nice and made me feel much more at ease . If i had the choice i would not come to this dept at this hospital i would choose to go else where . Even though there are problems my treatment in this dept was not to bad

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Response from Broomfield Hospital

I would like to apologise on behalf of Mid Essex Hospital Services NHS Trust regarding the behaviour you have highlighted, it is totally unacceptable. The comment has been forwarded to the Lead for Urology so that she is aware and can address immediately. If you have any further issues whilst visiting the department please ask to speak to the Lead for Urology.

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