"Lack of comunication"

About: Princess Alexandra Hospital (Harlow)

Anything else?

This is a review based on my Mums care in the hospital. First of all I'd like to say that the nurses on Penn ward were fantastic and bent over backwards to help my Mum and give my family piece of mind. My Mum required physio and being quite large this proved difficult for this hospital. Often, the nurses would be told that the physios were coming round in the morning. They would then hoist my Mum out of bed into a wheel chair and leave her to wait for the physio team. More often than not, they would turn up late in the afternoon and sometimes during visiting at 3pm. This led to my Mum becoming very uncomfortable and often in pain for hours. this also led to her being upset and I think this made her unwilling to try to get better because she was in so much pain and discomfort. She died on the morning of 25th of March. Since this date I have been trying to comunicate with the hospital. Emails go unanswered and when we do here from them its nothing but excuses and buck passing. Even if I was suffering a heart attack I'd ask to be taken to Epping!

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Response from Princess Alexandra Hospital

Dear Anonymous, The Princess Alexandra Hospital NHS Trust is working hard to improve services for the whole community and every patient and carer and clearly we've not achieved that for you. Thank you for taking the time to comment both positively and critically about your experience, who you are should not matter, our expectation is that we provide excellent care for all of our patients, their families and carers every single day. I am so sorry to read of your loss and have informed the Chief Executive, Chair and Director of Nursing of your experience. Please contact me personally on 01279 82 70 84 and I will ensure all of the concerns you have raised are dealt with immediately by the teams and if any remedial action is required we will take whatever action is necessary directly and with urgency. You can contact us at any time between 9am and 5pm Monday to Friday on 01279 82 70 84.

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