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I was told I would have an appointment in 6 months time

Posted By edmundstuart

"I was told I would have an appointment in 6 months time"

About: East Surrey Hospital / Ophthalmology

(as the patient),

At glaucoma check-up in mid December 2012 I was told that the next would be in 6 months and it would be a full check to re-assess degree of loss of vision. Finally received appointment for the beginning of August. Subsequently changed to mid September. Then time changed for the September appointment. Now changed to the end of October

Their mission statement: "Putting People First" - Delivering Excellence, accessible healthcare".

I make 6 months mid-June, October is only 6 weeks of a full year; abysmal and appalling service and totally uncaring.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 15/07/2013 at 12:23
Published on Care Opinion at 16:37

picture of Ian Mackenzie

Dear Edmundstuart

I'm very sorry to read of your concerns regarding your six month ophthalmology review. If you could send me your details by e-mailing ian.mackenzie@sash.nhs.uk I will ask someone to look into this for you and find out what's going on.

Regards

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
We have made a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 16/07/2013 at 14:16
Published on Care Opinion at 14:25

picture of Ian Mackenzie

Dear Edmundstuart,

I'm pleased that we have now sorted out this situation and I'm sorry that we didn't get it right first time.

Regards

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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