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A referral to the GI consultant I saw last year

Posted By jammy23

"A referral to the GI consultant I saw last year "

About: East Surrey Hospital / Gastroenterology

(as the patient),

NOTHING! ! !

No response to my GP's faxed request for an appointment with a Gastroenterologist; still no response after a second faxed request.

I thought this hospital was the very best, but after six weeks waiting for an urgent appointment, I have been forced to go to a different hospital and must now start all over again.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 16/07/2013 at 13:10
Published on Care Opinion at 14:23

picture of Ian Mackenzie

Dear jammy23

I'm very sorry to read about your issues with getting an appointment with our gastroenterology department. If you could email your personal details to ian.mackenzie@sash.nhs.uk I will look into this for you?

Regards

Ian

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Update posted by jammy23 (the patient)

I would be interested to know what change has actually taken place as indicated on this page.

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 17/07/2013 at 14:45
Published on Care Opinion at 14:54

picture of Ian Mackenzie

Dear Jammy23

The indicator shows that we are planning to make a change rather than we have actually made a change.

There are a number of examples of what this change might be. Having read your e-mail it could include ensuring that alternative back-ups are in place if staff are away or it could be that we need to communicate better with GPs about how to contact specific departments - both of these would be changes that would help improve services going forward.

I hope this answers your question?

regards

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Update posted by jammy23 (the patient)

Hopefully this will help other patients, but it's too late for me now having been elsewhere for treatment.

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