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I did not know who TRAQS were until they explained to me

Posted By Peer809

"I did not know who TRAQS were until they explained to me "

About: Telford referral and quality service (TRAQS)

(as a service user),

Doctor should have explained more, I did not know who TRAQS were until they explained to me over the phone. Then I was able to make an informed decision and after that everything was excellent.

As regards to getting to the hospital, parking and doctors at the hospital were very good. A good experience all round.

Except not enough was explained already by my doctor of the method of booking hospitals.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG 10 years ago
Cathie McKenzie
Patient Advisor, TRAQS,
NHS Telford and Wrekin CCG

Patient Advisor

Submitted on 14/07/2013 at 18:42
Published on Care Opinion on 15/07/2013 at 11:28

Thank you for completing the Patient Opinion form.

I am disappointed to note that your GP failed to fully inform you about the service provided by TRAQS. There is an explanatory leaflet, held in all GP Practices, which should have been issued on the subject. However, I am glad to note that following your referral TRAQS was able to explain the service we provide in full to your satisfaction and that you were able to make an informed choice regarding your appointment.

I am pleased that your experience has proved to be a positive one.

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