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"I was left alone, scared and in pain"

About: Southern General Hospital / Maternity care

(as the patient),

I had a c-section in the Southern General Hospital. It was my second c-section and I lost a lot of blood, felt dizzy and quite unwell in the following few days. The room I was in had 3 others, all who had had c-sections. The treatment we received was very poor (with the exception of one young member of staff who cared). We were treated like inconveniences, we were scared to press our buttons and were constantly told they were too busy.

On one occasion, a mum who was upset in pain and struggling to change her babies nappy asked for help, she was told they were too busy and she should do it herself. My husband then saw the nursing staff sitting sharing out malteesers. On another occasion, at 11pm, a member of staff took my temperature then walked out. I called to her to ask why and she said (while walking off), you may have internal bleeding.

I was left, alone, scared and in pain, not knowing what the outcome would be. I believe my experience there was a contributing factor to my difficulty adjusting to looking after my baby following the birth. A maternity ward should be warm and supportive and I didn't experience this.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS 10 years ago
Paul Cannon
Head of Administration, Acute Services Division,
Greater Glasgow & Clyde NHS
Submitted on 15/07/2013 at 12:01
Published on Care Opinion at 12:03


Thank you for your feedback, I was very sorry to read that your experience was as poor as described in your posting and I am sure that my colleagues in the Midwifery service would be very keen to look into the circumstances in greater detail, if you feel up to sharing this with us. The birth of your child should be a happy occasion and you should not have been left to feel alone, scared or in pain.

In the meantime I will ensure that your feedback is drawn to the attention of the Lead Midwife, and if you felt able to provide more detail, you could send this to me at paul.cannon@ggc.scot.nhs.uk, we will look into your experience in greater depth.

If I can be of further assisance please do not hesitate to contact me.

Paul

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