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A&E visit after RTA: Care received second to none

Posted By Hurttoe123

"A&E visit after RTA: Care received second to none"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / Trauma and orthopaedics

(as the patient),

I arrived at A&E having accompanied my friends in an accident on the M25. From the moment I walked in a nurse came to see if I was ok. I had previously been checked by a paramedic and was told I was ok but the nurse insisted I be checked out as I had a sore neck.

I was immediately seen and told that to be on the safe side I was to lie down and have a collar on until they were sure I had no neck damage. The nurses that looked after me and the doctors and the porters were all fantastic. I was reassured by everyone that looked after me as I lay and waited.

I was checked out and given a CT scan and an x-ray.

Fortunately I was ok and and suffered just bruises from the seatbelt, whiplash and a fractured toe. I was sent home completely reassured that I was ok. The care that I received was second to none. The doctor spent time to talk to me, tell me what was happening and to reassure me. He was absolutely fantastic.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 10 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 09/07/2013 at 14:46
Published on Care Opinion on 10/07/2013 at 16:26

picture of Ian Mackenzie

Dear Hurttoe123,

Thank you for taking the time to post your comments about your recent visit to A&E at East Surrey Hospital. I'm very pleased that you were so well looked after, even though you were actually accompanying your friend.

On a typical day we see between 220 and 255 patients in A&E, of whom about 90 arrive by ambulance, so its good to hear that our patients feel that we are able to find time for them in the way you describe.

Kind regards

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