"Staying at CDU"

About: Heartlands Hospital / Neurology

(as the patient),

I had to spend the night in CDU while I waited for an MRI scan.

I wanted to note the fabulous care I received from all of the staff but in particular Angela McDonald. She went out her way to settle me into the unit and arrange for my MRI scan. No request was too much trouble, throughout my short stay she was polite and courteous to myself and I observed with other patients.

I would like to thank Angela for her professional and personal commitment. She made a very difficult time reassuring.

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear SLM

Thank you for your feedback regarding the care and treatment you received at Heartlands Hospital. I will forward your email to the Lead Nurse in the Emergency Department and Angela who will be thrilled to received this feedback.

Wishing you a speedy recovery.

If there is anything else we can do please don't hesitate to contact Patient Services on 0121 424 0808.


Patient Services Manager

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