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not informed of trouble in recovery

Story from nhs.uk

"not informed of trouble in recovery"

About: Royal Stoke University Hospital

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I had knee replacement. gone ok but I suffer from epilepsys, but I was not informed or my family that I had several fits in recovery and operation. no-one mention it. consultant told me only because I had bad fits when got home, still do. its my right to know so is in my notes scarey what might of happened. it makes matters worse for me. only go to appointments, not safe on my own so unable to go out. orthepeatic surgery ward

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Responses

Response from University Hospitals of North Midlands NHS Trust 10 years ago
University Hospitals of North Midlands NHS Trust

Submitted on 10/07/2013 at 12:05
Published on Care Opinion on 11/07/2013 at 09:28

Dear Patient

Thank you for taking the time to share your experience of University Hospital of North Staffordshire.

If you would like us to investigate the issues you have raised, please call our Patient Advice and Liaison Service on 01782 676450 or email patient.advice@uhns.nhs.uk

Response from Trust HQ 10 years ago
Trust HQ

Submitted on 23/07/2013 at 16:43
Published on nhs.uk on 24/07/2013 at 04:00

Dear Anonymous Firstly, may we offer our sincere apologies that you felt uninformed following your surgery. We are always happy to talk to our patients about positive or negative experiences and would value the opportunity to discuss this further. We are continually striving to ensure that we provide the best service for patients and relatives and that we take constructive steps to learn from their feedback. Please contact Jane Mitchell, the Complaints Coordinator for the Trauma and Orthopaedic Directorate, on 01782 679935, if you wish to discuss this further. On behalf of the Orthopaedics team University Hospital of North Staffordshire

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