"Recent stay on Beckett ward"

About: St Albans City Hospital

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My mother had to have a small lump removed from her breast, she's disabled in a wheelchair. On arrival her bed was ready, the staff knew exactly what was needed and although they were busy they made it look so seamless with no rushing around or signs of stress. They put our family at ease and I couldnt wish for a better place to take care of my mum. On discharge they were so organised, I was so impressed with the service and care of all the staff from the cleaner to the consultant they were all brilliant! Thank you for making it stress free for us all xxx

Story from NHS Choices

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Response from St Albans City Hospital

Thank you for adding your kind words to our NHS Choices page. We're delighted to hear that your mother’s patient experience was just as she – and you - would have hoped, under the difficult circumstances. The staff value giving a personal, professional and caring service, and its great to hear the Beckett ward team recognised in this way. Our staff are working hard to provide this personalised service to all of our patients, so the team will be delighted to receive your gratitude. All the very best to you, your mother and family.

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