This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

MRI Department

Story from nhs.uk

"MRI Department"

About: William Harvey Hospital (Ashford)

Anything else?

Appointment changed because of breakdown. No problem, Staff fantastic. Had to wait 10 days for results to be sent to GP. After this time no results, soft ware upgrade has caused a failure of the system that allows GP's to access results. 19 days later still no results. If I have a serious problem, then any delay may make it worse. Plus having to take extra time off work could cause loss of income.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 29/06/2013 at 08:23
Published on Care Opinion at 09:57

Thank you for taking the time to provide us with feedback.

I do apologise for the delays, as you may be aware we are experiencing difficulties in transferring to a new system. I will ensure that we pick this up and ensure you GP receives your results as soon as possible.

Please do email me with your details and I will ensure that we follow this through. My email is Julie.pearce1@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 05/08/2013 at 17:22
Published on nhs.uk on 06/08/2013 at 04:00

We are sorry that you have experienced such problems and are aware of the problems with the system and are in the process of ensuring that all GP's and patients are updated as soon as possible. Please accept our apologies at this difficult time and for any problems that this may have caused you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k