"I had to go back to work before I was seen by the doctor"

About: Bexhill Hospital / Rheumatology

(as the patient),

My appointment was at 11. 15 at Bexhill hospital. was still waiting at 12. 30 'Told them I had to get back to work. The clinic was running 2 hours late it would have been 2pm before I was seen. nurse could only say sorry. waited 4 months for this appointment 'will have to wait until September now a wait of 7 months .. The doctor likes to chat, the nurse told us. How disgusting to keep people waiting this long. I can only take the morning of work not the whole day.

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Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

We're very sorry to hear about the delays you encountered at Bexhill Hospital and for our delay in responding to your comments. As a Trust we are committed to giving the highest quality of care to our patients and are therefore dissapointed and concerned to learn about your experience.

Please be assured that your comments are passed onto relevant staff. Thank you for taking the time to provide feedback.

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