"Excellent, reassuring and professional in every way"

About: Community Health Services / Phlebotomy

(as a carer),

Community phlebotomy; taking a blood test at home.

Called today to visit service user who is afraid of any invasive procedure. Vale Winstanley did the procedure after a few attempts.

She was excellent, reassuring and professional in every way. Service user procedure successful.

Thank you.

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Response from Kelly Owen, PALS Officer, North West Boroughs Healthcare NHS Foundation Trust

Dear Earthy886,

Thank very much for letting us know you had such a positive experience when accessing our service. We greatly appreciate your feedback and the staff concerned will be delighted to hear from you.

Kind regards,

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