"Day Patient on Ward 18 for Golfers Elbow Release..."

About: Leicester General Hospital

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Had consultation at Glenfield Hospital on 17 June 2013 with Prof Dias, followed by pre op at Glenfield on 21 June. Admitted as a day patient on 26 June for the operation. In addition to the speedy timescale from the initial consultation to the operarion I found all the staff, nurses, doctors, anaesthetist, physio etc very polite, caring, friendly and chatty. I was well informed about the procedure, operation and aftercare. To all the team on Ward 18, I would like to say 'Top Marks & Thank you'.

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Response from Tiffany Jones, Head of Communications & Engagement, University Hospitals of Leicester NHS Trust

Dear Jack Baines

Thank you so much for taking the time to post a comment about your experience at the General Hospital.

We hope that you have made a full recovery.

Best wishes,

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner, but would like to reassure you that we did pass your kind words onto the staff on ward 18. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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