"Receptionist not helpful"

About: Watford General Hospital

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I arrived with my 2 yr old for an appointment. When I asked the receptionist where we should wait she just waved at some chairs. 40 minutes later i discovered a dedicated children's play area next door - it would have made my life easier and would have been more pleasant for others waiting for their appointment if we had been directed to the kids waiting area first. The doctors were fantastic though.

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Story from NHS Choices

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Response from Watford General Hospital

Thank you for taking the trouble to comment through our NHS Choices page. We’re pleased to hear you were so impressed with the service from our Oral and Maxillofacial Surgery team at Watford. Regarding your comments on the children’s play area, we will ensure your feedback is passed onto the Patient Services team, as a point of reference for receptionists in the future.

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