"i have been treated in pah for ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

What I liked

i have been treated in pah for asthma related complaints and have to say the staff have been very kind and caring. But have also seen the treatment of patients on wards that arent quite as able to look after themselves, this at times has been excetional but also disgusting. maybe the nurses just dont have enough time.

What could be improved

. My diabettic daughter was recently admitted and to this day i still do not know what the problem was, it ranges from a stroke to gall bladder probs. I am at the moment going private to find the out the extent of the problem because no one at pah seems to know what is wrong with her. I have paid all my life for this service and find it hard to believe to we have all these specialllists and they cant seem to get together on one patient.

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Response from Princess Alexandra Hospital

Thank you for taking the time to feedback about The Princess Alexandra Hospital. We were pleased that you have had positive experiences relating to the staff involved with your asthma.

However, we were concerned to hear about your daughter and the treatment your family has received. If you could provide more details to the Customer Services Team we would be able to formally investigate your case. You can contact the team in the following ways:

Email: Complaints@pah.nhs.uk

Telephone: 01279 827084

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