"A Satisfied Patient"

About: Heartlands Hospital

Anything else?

you hear so much bad these days about hospitals, I would like to tell you about my experience , firstly my doctor at washwood heath surgery examined me for prostate cancer and sent me straight away hospital which I got in very quickly .I saw an urologist who diagnosed me with 60-40 prostate cancer within days I had all the tes t which included biopsy, ct scan, and nuclear bone scan which proved I had got prostate cancer. having all these tests the staff were so kind pleasant helpful and efficient I cannot praise them up enough. the worst part was the waiting for about 10 days for the results.when the day came my wife daughter and son in law came with me. we had to see a clinical nurse specialist [ went in thinking my life was almost over and as soon I saw him he put us all at ease explaining everything to me he was brilliant I came out of there like as if I had been reborn having been given the news that it is treatable what I would like say a very big thank you to each and everyone of you involved in my care yours truly mr c tamburro

Story from NHS Choices

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Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Mr Tamburro

Thank you for your feedback regarding the care and treatment at Heartlands Hospital. I will forward your email to our General Manager and the Urology team who will be thrilled to receive this feedback.

Good luck with your future treatment. If there is anything else we can do please don't hesitate to contact the Urology team or Patient Services on 0121 424 0808.

Best wishes


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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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