"failure to listen"

About: Furness General Hospital

Anything else?

Two consultants failed to listen to what I was telling them and politely fobbed me off, making me wonder why I was wasting my time and tax-payers' money. I was fobbed-off with an inadequate prescription, which has unsurprisingly not made any improvement and a correct diagnosis has yet to be made. Staff in X-ray and Endoscopy departments however were great and made the investigative procedures as comfortable as possible.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Furness General Hospital

We’re sorry you feel the care offered at Furness Gneeral Hospital let you down and we’d like to investigate as we believe we should be providing high quality care. As you don’t give us any details as to which area of the hospital you are referring to we would ask you to contact our Customer Care Department on 01539 795497 so we can investigate the issues you have raised and report back to you

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story