"Outstanding customer service shown by paramedic"

About: Gloucestershire Royal Hospital / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

My 15 year old son dislocated his kneecap during a PE lesson at Tewkesbury Comprehensive School in June.

The male paramedic was absolutely amazing. I cannot fault the two female paramedics but the man attending my son's emergency had that 'x factor'.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear mcgeev9

Thank you for sharing your story. I hope your son is recovering well!

It is always very rewarding to hear that our staff are continuing to provide the very best care to patients when they need it most. I will share your post with our staff and managers who, I'm sure, will very much appreciate your comments.

Thank you, again.


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