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Diabetic Specialist Nurse Royal Preston

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"Diabetic Specialist Nurse Royal Preston"

About: Royal Preston Hospital

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My wife was admitted as an in-patient referral to Medical Assessment Unit on Sunday - the understanding was that she would be kept under observation for 24 hours. She could not be discharged on Monday as the DSN was not free. Incidentally, she is due to see a Kidney specialist at RPH on Friday. Should the DSN not prioritise her and get her discharged? How is this possible? The lady is blind and is unable to go anywhere. No one seems to know when she is going to be seen. The way she is being treated is appalling. She is now in Ward 24 - the nurses on this Ward are excellent. However, she is stuck in bed - the radio facility is not working and she can do nothing other than remain in bed. How can such a patient be treated in this manner?

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Response from Royal Preston Hospital 10 years ago
Royal Preston Hospital

Submitted on 19/06/2013 at 17:27
Published on nhs.uk on 20/06/2013 at 04:00

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. We appreciate that it is frustrating when discharge is postponed due to delays in further treatment or diagnostics, but it is important that patients receive all the procedures and have the discussions they need before going home to make sure their care is comprehensive and effective. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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