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Fantastic staff and care

Posted By dolphin23

"Fantastic staff and care"

About: William Harvey Hospital (Ashford) / Accident and emergency William Harvey Hospital (Ashford) / Cardiology

(as the patient),

I was referred to the A&E after experiencing chest pain after my hydrotherapy session.

The staff there were excellent and nurse Heather in A&E was fantastic. She reassured me and was extremely kind and listened to my ramblings also getting me a phone so I could call my husband. Can someone please let her know that she is one person I will not forget. Kindness is so rare these days

I was the transferred the the holding unit (CDU) till a second blood test could be taken, When a heart attack was confirmed, I was told I would be transferred to the Cardiac Unit, where again I met with kindness and compassion.

We in the UK are lucky . We have places where we are looked after without being presented with huge bills. I have been in and out of hospital over the last year and will always speak kindly of the nurses and other support people who do a hard unrelenting job with a smile.

Thank you for looking after me and special thanks the nurses at the Cardiac unit - no offence but I really hope I do not visit you any time soon!

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 18/06/2013 at 23:11
Published on Care Opinion on 19/06/2013 at 10:05

Thank you so much for taking the time to tell us about your experience, really pleased that you were happy with the service we provided. I will certainly ensure that staff receive your feedback- we are very proud of staff who provide an efficient service with kindness and care. Hope you are recovering well.

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