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Care Opinion featured in Select Committee Report

Care Opinion has been placed at the very forefront of a Select Committee into healthcare report. The endorsement comes in the House of Commons Health Committee "Complaints and Litigation Report" which was published on June 22nd.

The report outlines the growing importance of, and also stressed, the value of feedback being given on sites like Care Opinion and NHS Choices. The report also recognises the importance of the user’s anonymity being protected as it is viewed that the truer picture of the service will be reflected.   

The full report is available online http://www.publications.parliament.uk/pa/cm201012/cmselect/cmhealth/786/786i.pdf

Extracts from the Report relating to Care Opinion

{ 135. The Committee sees great value in providers constantly viewing the comments left about them on websites such as Care Opinion and NHS Choices. The NHS can also do more to enable patients to make a complaint in an anonymous manner that can lead directly to service changes.}

The report concludes in recommendation no 42 - that  "The Committee strongly supports the use of tools that allow patients to give feedback anonymously and that can demonstrate that changes have been made to service provision based on feedback received."  
 

Chief Executive Paul Hodgkin commented "I am truly delighted to see that Patient feedback is being recognised as critical in the driving of service improvements. We believe passionately that by facilitating a conversation between the users and the healthcare professionals, we will ensure that standards improve and that patient driven service improvements continue to be made. We have seen many changes being made as a result of stories on Care Opinion and it is fair to say that a larger majority of the postings we receive actually praise and thank the NHS rather than give criticism of it. However, no service is perfect and the true gauge of effectiveness is how we respond to criticism and complaint."

 

29th June 2011