We believe that patients' feedback -
good or bad - is essential to improving UK health and care services.

"I'd never heard of social anxiety before I came but just finding out what it was helped me to understand what I was going through"

"The staff go to great lengths to meet the needs of the people in their care, and it is the first place where her cousin has felt truly safe and secure"

"Is there something wrong with the communications systems or have we just been unlucky. Surely a patient in my Mum’s state is a priority?"

"She made the referral, got an appointment and is going to come to the appointment with us! She definitely went the extra mile and it's much appreciated"

"The attitude and rush to get us out the door in the end was worrying. We came away with no questions answered and very concerned about his health."

"I would have thought that a designated area of appropriate seating in the waiting area would have been provided"