Text size

Theme

Language

"Welcoming and supportive staff."

About: University Hospital Monklands / Dermatology

(as a relative),

At the start of November I accompanied my partner for an appointment at Dr Mukherjee's clinic within the dermatology department at Monklands Hospital. Dr Mukherjee examined my partner and provided a clinical diagnosis of her ailment. This was conducted with a care and understanding of the apprehension and obvious concern in advance of this appointment. Along with nursing staff Stephanie and Liz, our visit to the clinic was much less of an ordeal.

The welcoming and supportive attitude of the staff are to be commended in this regard.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Jamieson, Patient Safety Co-Ordinator, Quality Improvement Team, NHS Lanarkshire 3 years ago
Karen Jamieson
Patient Safety Co-Ordinator, Quality Improvement Team,
NHS Lanarkshire
Submitted on 18/11/2022 at 16:38
Published on Care Opinion at 16:38


Dear Benmac

Thank you for taking the time to feedback to us about your recent experience at University Hospital Monklands. Dermatology.

It can be a worrying time attending hospital appointments, am delighted you and your partner had a positive experience. It is great encouragement for staff to be recognised and feel valued by people accessing services. Dr Mukherjee and the team will be delighted to receive your feedback

Kind Regards, Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k