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Frustrating

Story from nhs.uk

"Frustrating"

About: Leicester Royal Infirmary

sent for a MRI scan Jan 2022. Its now August 2022. No results received to date. Have phoned and phoned and phoned the department but have been passed from pillar to post - when someone answers the phone which isn't very often I am directed to another number. After 3 weeks of ringing I still haven't got anywhere - How do I get my results!!!!

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Responses

Response from Leicester Royal Infirmary about a year and a half ago
Leicester Royal Infirmary

Submitted on 21/09/2022 at 16:58
Published on nhs.uk on 22/09/2022 at 10:45

Hello,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to:

Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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