"Horrendous "

Never join this practice and never recommend to anyone, I have a disabled child who needed to see a GP urgently so called and explained everything to the reception staff and was told I will get a call back. 45 mins later I received a text telling me to book a routine appointment, so called back and told the reception staff that my child has a disability and needs to either see a GP or the GP needs to call me so I can explain everything. I was then told by the reception staff either go to a&e or find some where else, so then I asked to speak to the manager but then was told I can’t as I don’t have a valid reason to talk to the manager and then the staff hung up on me. I then called back again and without saying a word was again hung up and this happened 6 times. On the 7th time I finally got round to speak to someone and guess what it was the manager so I explained everything again and then the manager tells me that if I don’t like the service they provide then I should put a formal complaint in writing and leave the practice and go somewhere else as it’s not there problem if the GP does not want to speak and if my child has a disability then I should see a disability specialist which they don’t know where the disability specialist is and how I could get one for my child.