"Lack of personal care"

My mother was admitted as a emergency case and remained on ward 104 prior to investigations.  On admission she was advised that she would not receive any personal care beyond medication and monitoring.  This meant that the patient (in her nineties) was responsible for putting herself to bed and arising next day in a strange environment on a single room with no fellow patients to offer advice.  She was given the distinct impression that she shouldn’t ask for assistance as it would not be forthcoming should this be requested.  This proved the case when she pressed her buzzer several times to no avail.

The medical care was good but the personal care was unacceptable.