"I was shocked at the way staff were spoken to"

I recently fell and broke my ankle. I attended A&E at University Hospital Wishaw at 11pm. Unfortunately due to staffing issues the minor injuries unit was closed and all staff were exceptionally busy. I was triaged very quickly and got an X-ray and was given painkillers. There was a very long wait which was clearly evident from the board in the department and whilst not ideal I knew what to expect. As a patient I appreciate how some people felt but I was shocked at the way the staff were spoken to by the people waiting. The staff were shouted at and received verbal abuse regularly. I would just like to say, the staff were obviously very much under pressure but when I was seen I was treated with curtesy and respect. Thank you for your care and to those who are abusive to staff, shame on you.