"A visit to the X-ray department"

About: North Devon District Hospital / Radiology (X-ray) North Devon District Hospital Radiology (X-ray) Barnstaple EX31 4JB

Posted by Torrington Tina (as a service user), nearly 2 years ago

I attended the X-ray department at North Devon District Hospital for a follow up DXA Scan. I was seen on time with an apology for this scan being overdue due to Covid but that is hardly the department’s fault and I have no complaints on that.
The radiographer was friendly and professional from start to finish and I felt he took a genuine interest in his job and the well-being of his patients.
The whole procedure was painless and comfortable and I was well informed of what steps would be taken next.

More about:

Do you have a similar story to tell?

Responses

Gill Kite

Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services),

Royal Devon University Healthcare NHS Foundation Trust

I am a Diagnostic Radiographer with many years experience of working, and imaging patients, in all areas of the Radiology department. I am also responsible for the governance in Radiology and so make sure that we are compliant with the many ionising radiation regulations that dictate what we can and can't do in radiology, keep the patients and staff safe and ensure we are practicing safely. I also deal with our policies and procedures and oversee compliments, complaints and quality.

Submitted on 15/08/2022 at 12:20

Published on Care Opinion at 12:20

Dear Torrington Tina,
Thank you for taking the time to leave positive feedback following your DXA scan. The DXA team are working hard to ensure that the waiting times for their patients are reduced as we come out of the pandemic however there is still some work to do.
I am glad to hear that your examination was comfortable and painless and that your overall experience was good; I will pass on your kind feedback to the DXA team who will be pleased to receive it.
Kind regards
Gill

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Gill Kite

Update posted by Torrington Tina (a service user) nearly 2 years ago

Dear Gill, I am an ex-radiographer and know how hard you are all working to reduce waiting times. My very best wishes to all your colleagues.

Gill Kite

Superintendent Radiographer/Radiology Governance Lead (Northern Services), Radiology, North Devon District Hospital (Northern Services),

Royal Devon University Healthcare NHS Foundation Trust

I am a Diagnostic Radiographer with many years experience of working, and imaging patients, in all areas of the Radiology department. I am also responsible for the governance in Radiology and so make sure that we are compliant with the many ionising radiation regulations that dictate what we can and can't do in radiology, keep the patients and staff safe and ensure we are practicing safely. I also deal with our policies and procedures and oversee compliments, complaints and quality.

Submitted on 16/08/2022 at 10:31

Published on Care Opinion at 10:31

Dear Torrington Tina,
Thank you for your best wishes, you will know exactly what we're going through from your own experience; we're so proud of our department and how we've managed through the last few years.
If you ever fancy a return to practice please let me know!
Kind regards
Gill

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Gill Kite

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Opinions
Next Response	j
Previous Response	k