"Poor management"

I’m very disappointed with the care and efficiency of the service at Sandwell utc and paediatric department. I bought my 13 year old son to be seen as 111 referred him there. He was vomiting constantly and almost fell after using the loo as he was feeling very dizzy and he pressed the emergency button but no staff came so I walked him out slowly from the loo and saw them in the corridor. All they were concerned was about how to stop the noise from the emergency buzzer. I was then sent to the paediatric department waiting for several hours before the doctor was anywhere to be seen. I came in with my son at 4.45 and doctor saw my son at 11.30 and waited further 4 hours for blood results. Staff are under trained. My son was left hungry from 4.45pm. The management of the hospital is appalling. Staff at the UTC sandwell are rude. As I came into the car park. I spotted a car park space, however a staff from the utc decided to stand in the bay so I don’t park there and she refused to move as I reversing, I then realised she was standing there so her colleague can park. I was left to park very far and it made it difficult for my son to walk as he was feeling dizzy. They both ignored the fact I was attending the utc. I am very disappointed with the mistreatment.