"Dr Call backs "

I contacted the surgery on August 8th 2022 as I needed medication having both my father and brother die in the last 8 weeks in the cruelest of ways which the doctor was aware of ( my father initially) …. I was informed that the doctor would call between 9am and 10 am on the 9th August , I have received no call as of 11.30am I contacted the surgery the receptionist told me that the Doctor had rang me , I made the receptionist aware that I had no missed calls on my phone or messages , as I made sure to carry it with me as I was expecting the call … the receptionist could not tell me when the doctor had called and didn’t seem to be in any rush to expand on anymore info , I asked for a call back later today the receptionist told me this was not possible and to call back the next day ….very very disappointing