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Very poor

Story from nhs.uk

"Very poor"

About: Gravesend Medical Centre

I contacted e consult as my foot/leg very swollen! 28/07.

My appointment via call was 08/07!

I have history of PE/Blood clots yet over a week for an appointment! Was told today, admin looked at my e consult not a gp!!!

Why are admin looking at e consult?

With my history, I should have seen or spoken to a gp before now! The paramedic I spoke to has got me in tomorrow to check for blood clot!!!!

Honestly, e consult should be done by a doctor not a receptionist!!! You are seriously playing with peoples lives!!!!

Disgraceful!!!

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Responses

Response from Gravesend Medical Centre nearly 2 years ago
Gravesend Medical Centre

Submitted on 02/09/2022 at 15:13
Published on nhs.uk on 03/09/2022 at 12:51

Dear Barbee Parsons, thank you for your feedback. I am sorry that you feel disappointed with your experience at the surgery. I would like to assure you that when we receive eConsults, they are distributed out to the clinicians by the Reception team but it is the clinician that decides upon the best course of action for the patient. If you would like to discuss this further, please contact me at the surgery. Elaine, Assistant Practice Manager.

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