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"awful service"

About: Teddington Memorial Hospital Hrch

Went in to the hospital for my issue and the nurse straight away had a very dismissive nature. Instead of asking me questions about my symptoms, how long I had this issue, she straight away asked me what I have been using to treat this. As I am on benefits and medically exempt I asked if I could have the medication prescribed and she said no as it is over the counter prescription. I have been prescribed medication for the same issue before. Also my Gp Livi have prescribed me medication that is available over the counter this year.

She clearly did not want to help me and her nature was very dismissive. I also showed her what medication I was given for the same issue this year and she didn’t want to listen. I checked the NHS website and my condition is not one of the conditions where you can get over the counter medication!

Absolutely awful service. Not happy

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Responses

Response from Teddington Memorial Hospital Hrch nearly 2 years ago
Teddington Memorial Hospital Hrch
Submitted on 15/08/2022 at 15:10
Published on nhs.uk at 22:41


Thank you for your feedback about the service at the Urgent Treatment Centre, Teddington Memorial Hospital. I am sorry to hear of your experience and for any distress this may have caused. Please email PALS.HRCH@NHS.NET with your details, for us to investigate the incident and provide you with feedback on the outcome and learning.

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