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Doctor appointments and after care non existent.

Story from nhs.uk

"Doctor appointments and after care non existent."

About: Manor Park Medical Centre

Went through major surgery this year.

Was told by the hospital that as part of my recovery my Doctor/Surgery would assist with everything needed to include checking the wound, nutrition, recovery, what to expect next etc.

Is the last 8 weeks I have seen the nurse several time for the bandage, when I asked about seeing the doctor re nutrition, what to expect next the Doctor response has been ‘later’. The only thing I have managed get from the doctor is a referral back to the hospital for a further blood test.

I’ve had to learn from the internet and decipher the good from the bad advice.

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Responses

Response from Manor Park Medical Centre nearly 2 years ago
Manor Park Medical Centre

Submitted on 08/08/2022 at 08:18
Published on nhs.uk at 15:30

I'm sorry you feel that way but I am struggling a little with this review. Have you fed back to the practice directly? I don't think you have, I have no recollection of anything like this being discussed in our meetings recently. I also deal with complaints and have not seen one so you have not chosen to use our complaints process either. Given you are anonymous, that makes it difficult for me to respond comprehensively as I don't know anything about the situation beyond the few words you have posted.

I am unclear how after-care is "non-existent" when you've seen the nurse several times. I don't understand what you mean by using the phrase "later" either, if one of our patients needs to speak to or be seen by a doctor, they are. I am also unsure why the hospital told you that we would be responsible for telling you those things when they are the surgical team responsible for precisely those things. As for nutrition, the only thing we can do is refer to dietetics.

Unfortunately, as you've chosen to post anonymously, I can't check your records to see what has happened. Perhaps you would like to make contact directly so we can review this properly rather than me being forced into banal generalisations which won't help you at all.

Dr Brown

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