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Getting worse

Story from nhs.uk

"Getting worse"

About: Oakfields Health Group

Placed a request for repeat prescription over a week ago. Picked it up to find vital medication missing. Was told it was because a doctor was on holiday so prescription had not been signed. Was also told they would get a doctor to sign it urgently and would call me when it was ready to pick up. no call. I am now without vital medication all weekend! When you do complain they make it your fault. I am so disappointed and let down with the way this practice is headed.

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Responses

Response from Oakfields Health Group nearly 2 years ago
Oakfields Health Group

Submitted on 15/08/2022 at 08:45
Published on nhs.uk at 08:58

Dear patient

I am sorry to hear that you feel the service we provide at the practice does not currently met your needs and expectation. I would be grateful if you could contact me via reception at the Oakfields Health Centre site to discuss your concerns and supply additional detail, so that I can investigate the issue you have raised in regard to your medication.

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