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"Trauma Assessment Clinic"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

I attended Trauma Assessment Clinic with a finger fracture two days ago, it having been arranged by an Advanced Nurse Practitioner (ANP) at Vale of Leven minor injuries unit. 

I was seen promptly by a nurse Amy who explained what was going to happen during the appointment. I also had a quick consultation with the registrar who was very open and clear about what was planned. He then administered some local anaesthetic and did some fairly unpleasant but entirely necessary manipulation and splinting of the broken finger.

Two nurses stayed with me the whole time (Amy and another woman whose name I can’t remember, sorry). This was appreciated because while the procedure was being expertly done, it was a bit disconcerting and had the potential to be distressing. Because the nurses were there being very calm and friendly I felt very reassured.  The doctor was also chatty and kind and super professional. 

From start to finish the experience (while a bit nerve-wracking) was impeccable. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC nearly 2 years ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 16/08/2022 at 11:07
Published on Care Opinion at 11:07


picture of Kevin Torbet

Dear Christinemcl76

Thank you for taking the time to leave such lovely feedback in regards to your experience of attending the Trauma & Orthopaedics Department of the Royal Alexandra Hospital.

I was sorry to hear you had to attend the department after you fractured your finger but was delighted to hear you received a prompt and efficient service from the staff within the department.

I'm glad the staff took the time to explain the process and showed a compassionate and a caring attitude throughout your appointment. This must have been of great comfort to you.

I will be sure to pass on your thanks to all the staff mentioned who I'm sure will be delighted to hear your recovering well and you were happy with the care they provided.

I hope your feeling a lot better.

Kind regards

Kevin

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