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"Very good patient care"

About: Southglade Medical Practice

I recently had to have an emergency bowel operation and once home, needed to book daily appointments with the practice nurse at the surgery to have my wound dressed. Apart from one minor hiccup to do with a prescription, my treatment has been first class. The receptionists were thoughtful and understanding and went out of their way to ensure I continued to have appointments elsewhere to have my wounds dressed over the weekend when the surgery was closed. Whilst I understand the immense pressures the practice is under due to numbers of patients and the Covid pandemic, I have feel that I have been treated with professionalism, understanding and patience.

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Responses

Response from Southglade Medical Practice about a year and a half ago
Southglade Medical Practice
Submitted on 31/10/2022 at 10:25
Published on nhs.uk at 16:10


Dear Patient

Apologies that it has taken us a while to respond to your feedback.

Thank you for your feedback, this is much appreciated and will be shared with the practice team, I know that they will really appreciate this.

We are committed to delivering good quality care and patient services, so your feedback is really helpful.

Thank you,

D Clarke

Practice Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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