"Urgent Prescription raised quickly"

I was on holiday with my daughter in Newquay. She developed Shingles which she has had 3 times previously so we knew she had 72 hours to start taking Anti Virals. I rang Whitehill and got the automated message saying no call back appointments available so I rang 111 who gave me the number for Newquay Health Centre. The receptionist I spoke to there was very unhelpful and said they couldn't help, I had to speak to our own GP so I rang Whitehill again, managed to speak to the receptionist there and she was so nice and helpful. Firstly she said there were no appointments but when I explained that my daughter had 72 hours to take the anti virals otherwise it wouldnt be affective, she added me onto the on duty doctor call back list. Within 1 minute I received a text asking for a picture of the rash which I sent. 5 minutes after that I received a message from Dr Turner asking for the Name and postcode of the Pharmacy in Newquay we would like the prescription sent to. I provided this information and a minute later received a text saying the prescription had been sent. I cannot praise Whitehill enough for sorting this out quickly.