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Very poor reception experience

Story from nhs.uk

"Very poor reception experience"

About: St. Mary's Health Centre

The quality of care from the professionals is exceptional, however the standard of reception staff is abysmal. No polite 'hello', rarely a smile and if one is dealing with the person at the back of the reception area one has to almost shout as she refuses to leave her seat. It's as though patients are an irritant. Also, chewing gum is not a good look and indicates a complete lack of professionalism.

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Responses

Response from St. Mary's Health Centre nearly 2 years ago
St. Mary's Health Centre

Submitted on 15/08/2022 at 08:41
Published on nhs.uk at 08:55

I am pleased you feel the quality of care from our clinical team is exceptional. However, I am sorry to hear you feel the standard of our reception staff is so poor. I will pass your feedback on to the reception team manager, who will address the matters you mention with the team.

If you would like to discuss this further, please call me on 01772 214791 or e-mail me at fiona.greenbank@nhs.net.

Fiona Greenbank

Patient Engagement Manager

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