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Very slow, and dishonest to NHS referred patients

Story from nhs.uk

"Very slow, and dishonest to NHS referred patients"

About: London Independent Hospital

I'm a patient waiting for Hernia Surgery since the beginning of this year. My appointment had been delayed 3 times initially and finally got to checked up in last month. Dr. said hospital will get in touch for surgery discussion but no contact so far, more than 5 weeks now. Tried to contact the hospital but they have no telephone line for NHS referred patients. When you call on their usual number (for private number), the staff says they can't help.

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Responses

Response from London Independent Hospital about a year and a half ago
London Independent Hospital

Submitted on 10/10/2022 at 17:24
Published on nhs.uk on 11/10/2022 at 12:05

Dear Tehmoor

Thank you for getting in touch with us and for sharing your concerns.

We are sorry you experienced some delays with your initial consultation.

We try to make our patients journey go as smoothly as possible however, on some occasions, changes and alterations are made to appointments due to unforeseen circumstances.

Once you have been seen by a consultant, our team will work to schedule you in for a second appointment at the appointed time.

Your details have been forwarded to our team who will look into this for you and respond accordingly.

Best Wishes

The London Independent Team

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