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Disappointing service

Story from nhs.uk

"Disappointing service"

About: Oakwood Lane Medical Practice

Not sure what’s going on at this surgery. Unable to get any appointments and unable to pass through the reception/ management. My wife had a foot infection and twice we were turned away by the reception. We ended up with pharmacists thrice, thrice with 111, once with a walk-in-centre. All we needed was one appointment with GP who would take the culture, detect the cause and prescribe the antibiotics. Getting this basic medical care was even impossible. This lack of care resulted in a four week nightmare as the infection spread all over the foot, she could not walk and had to use a stick for a while. Very disappointed.

The management of this surgery really need to sit down, and think about making things easy for patients.

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Responses

Response from Oakwood Lane Medical Practice nearly 2 years ago
Oakwood Lane Medical Practice

Submitted on 17/08/2022 at 12:38
Published on nhs.uk at 22:23

Dear Sohail,

Thank you for the feedback. We are sorry to learn about your wife's unsatisfactory experience. We are keen to understand this in more detail to understand what if anything could be done differently in the future. We appreciate the suggested solution, but it would still be useful to understand the specifics of the situation so that we can also identify any other potential options and share this information for future reference. If you would like to help us with this matter, please contact the practice and ask to speak to a manager.

Once again we apologise for not meeting with your expectations.

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