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I felt cared for by kind staff

Story from nhs.uk

"I felt cared for by kind staff"

About: The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust

I attended A&E where I was seen immediately after checking in at the reception (the staff were expecting me). I was assessed: given blood tests, an ECG and an x-ray. My treatment was started promptly. Throughout my stay in A&E, all the staff were kind and caring, kept me informed about what was happening and made sure I was comfortable. This included being given a sandwich and drinks when I asked for them, being offered further food and drink by another nurse a couple of hours later and being asked about my pain level. A five star experience. Thank you.

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Responses

Response from The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust about a year and a half ago
The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust

Submitted on 21/10/2022 at 11:59
Published on nhs.uk on 22/10/2022 at 11:03

Thank you Fiona, for telling us about your time in our A&E department, I apologise for the delay in responding to your feedback but want to reassure you that this will be shared with the team working in this area. Knowing that the team not only carried out their roles but did this in such a way as to achieve a 5 star experience for you is something we definitely strive towards. It is sometimes the small things you are not necessarily expecting that can make your time with us better - for example being expected by the team, starting your treatment promptly, making sure you are comfortable and regularly offering you food and drink. I know that the team will be really pleased to read this.

Kind regards

Emma Harrison

Patient Experience and Public Involvement Lead

Tel: 01553 613613 x 2432

email: emma.harrison@qehkl.nhs.uk

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